General Information
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Who are Islen Design?
Who are Islen Design?
Islen Design is a premium home lighting brand dedicated to combining elegant aesthetics with practical functionality. We focus on creating lighting solutions that are easy to install, beautifully designed, and built to last.
Where are your lamps manufactured?
Where are your lamps manufactured?
Our lamps are designed in Sweden and manufactured in carefully selected partner facilities to ensure the highest quality standards, using premium materials and strict quality control.
Can I view the Infinity Wall Lamp in a store?
Can I view the Infinity Wall Lamp in a store?
Not yet – our lamps are currently available exclusively online. This allows us to keep prices fair while maintaining exceptional quality. You’re always covered by our 30-day satisfaction guarantee, so you can try the lamp at home risk-free.
Where can I read full product specifications?
Where can I read full product specifications?
All technical details, measurements, and material information are listed in the product description on our website. If you need more details, our support team will be happy to assist.
ORDERS & DELIVERY
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How do I track my purchase?
How do I track my purchase?
Once your order is dispatched, you’ll receive a tracking link by email. You can monitor your delivery status at any time.
What is the typical delivery timeframe?
What is the typical delivery timeframe?
For UK orders, delivery usually takes 4 to 7 business days. Please note that during busy seasons, shipping may take slightly longer.
Which courier do you use for shipping?
Which courier do you use for shipping?
We ship all UK orders via Royal Mail and Yun express for fast and reliable service.
From which location will my order be dispatched?
From which location will my order be dispatched?
All orders are shipped from our dedicated fulfilment centre to ensure careful handling and timely delivery.
What steps should I take if my parcel is lost or arrives damaged?
What steps should I take if my parcel is lost or arrives damaged?
Contact our support team immediately. We will arrange a replacement or a full refund in line with our customer satisfaction policy.
RETURNS & WARRANTY
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What is your returns process?
What is your returns process?
You have 30 days from the date of delivery to request a return. Simply contact our support team, and we’ll guide you through the process.
Do your products come with a warranty?
Do your products come with a warranty?
Yes – all our lamps come with a 2-year warranty covering manufacturing defects.
CUSTOMER SUPPORT
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How can I get in touch with your support team?
How can I get in touch with your support team?
You can email us at info@islendesign.com, or use the Contact Us form on our website.
How quickly will I receive a reply?
How quickly will I receive a reply?
We aim to respond to all customer queries within 24 hours.